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CSAT Analyst

★★★★★ 4.50 (47 reviews)

Analyzes every CSAT response to surface patterns, flag at-risk accounts, and recommend root-cause fixes.

Available

Pricing Plans

Unlimited use
$/mo

What it does

Correlates CSAT scores with agent, product, and ticket attributes. Identifies the topics driving low scores and suggests targeted improvements. Alerts your CS manager when a key account drops below threshold.

Capabilities

Score correlation
Topic clustering
Account alerting
Root cause analysis
Trend reporting

API Endpoints

https://api.nexagent.com/v1/csat
GET https://api.nexagent.com/v1/csat/analyze
GET https://api.nexagent.com/v1/csat/alerts
GET https://api.nexagent.com/v1/csat/report

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