Support Triage Agent
Classifies incoming support tickets, assigns priority, and drafts first responses — all before a human reads the ticket.
CSAT Analyst
Analyzes every CSAT response to surface patterns, flag at-risk accounts, and recommend root-cause fixes.
Escalation Automation
Ensures every escalated ticket gets routed to the right person, followed up on time, and closed with proper documentation.
Knowledge Base Keeper
Monitors support conversations to identify gaps in your help docs, then drafts and publishes updated articles automatically.
Refund Processor
Handles refund and cancellation requests end-to-end — validating eligibility, processing the refund, and sending confirmations.